Limited Warranty

A Quick Summary: All of our vinyl fences are built to last. For homeowners, our vinyl products are covered by a limited lifetime warranty against manufacturing defects, for as long as the original homeowner owns the home. For commercial installations, the warranty period is 30 years. Please see the full warranty terms below for details and exclusions.

Limited Warranty

Given by Simple Fencing. A copy of these terms is available in writing on request.

Simple Fencing is proud to supply products manufactured to the highest standards. This document sets out the terms of the limited warranty that Simple Fencing gives on the vinyl fencing and railing products it supplies. Nothing in this warranty affects your statutory rights.

This warranty is given by Simple Fencing (SIMPLE DECO LTD, Unit B1 Parkgate Business Park, Rail Mill Way, Rotherham S62 6JQ), the seller. It is our own warranty and is in addition to your rights under the Consumer Rights Act 2015. It applies to products purchased from Simple Fencing and installed within the United Kingdom.

1. Residential Limited Lifetime Warranty

This warranty applies only to the original owner(s) of a private dwelling-house where the products were originally installed (“Homeowner”). For the purpose of this warranty, a private dwelling-house refers to a single-family detached, semi-detached, or terraced house. This warranty does not extend to properties that are used for commercial purposes or that contain multiple separate living units (such as a block of flats).

Simple Fencing warrants that, in normal and proper use, the vinyl products will not peel, rot, blister, rust, flake, chip, crack, corrode, or be consumed by termites. Simple Fencing also warrants that the products will not suffer abnormal discolouration caused solely by a defect in material or manufacture.

This Residential Warranty remains valid for the lifetime of the original Homeowner, provided the conditions and limitations set out in this document are met. The warranty is non-transferable.

2. Commercial Limited 30-Year Warranty

This warranty applies to any installation not covered by the Residential Warranty, including but not limited to properties owned or managed by corporations, government agencies, partnerships, trusts, schools, organisations, or multi-unit housing complexes.

The warranty period for such applications is limited to 30 years from the original date of purchase. This Commercial Warranty is non-transferable.

3. Exclusions – What This Warranty Does Not Cover

This warranty is limited strictly to defects in manufacturing. It does not cover damage, failure, or defects arising from any other cause, including but not limited to:

  • Faulty, improper, or non-approved installation, handling, fabrication, or storage.
  • Settlement, movement, distortion, or failure of the ground, surface, or structure on which the products are installed.
  • Accidental damage, negligence, misuse, abuse, or intentional acts of damage.
  • Exposure to fire, wind (including gusts), flood, lightning, or other Acts of God/Force Majeure events.
  • Exposure to harmful chemicals, vapours, acid rain, or surface discolouration caused by atmospheric pollution.
  • Failure to provide reasonable and necessary care or maintenance of the product.
  • Alteration, modification, cutting, or repair of the product after supply.

4. Claims Process

To make a claim under this warranty:

  1. Notify Simple Fencing in writing at info@simplefencing.co.uk within 30 days of discovering (or when you reasonably should have discovered) the alleged defect.
  2. Your written claim must include: (a) a description of the defect, (b) photographs showing the issue, and (c) proof of purchase.
  3. Simple Fencing will assess the claim and may ask the manufacturer for technical help. Simple Fencing may ask to inspect the product, or to have it inspected, before deciding.

5. Remedies Available

If Simple Fencing finds that a product has a manufacturing defect covered by this warranty, its sole liability under this warranty shall be, at its choice, to:

  • Provide replacement material of the same or equivalent style and quality; or
  • Refund the original purchase price of the defective material only.

Under this warranty Simple Fencing is not liable for the cost of removal, reinstallation, labour or freight, or for any loss beyond the replacement or refund of the defective material. This does not limit your statutory rights.

6. Product Changes and Availability

Products may be discontinued or modified without notice. If the original product is no longer available, Simple Fencing may provide a replacement of comparable quality or value. Due to normal weathering, replacement products may not exactly match the colour, shade, or gloss of the original materials.