Frequently Asked Questions
How do I pay?
When ordering Online, we accept most major Credit/Debit cards using Shopify secure processing platform. It is also possible to use PayPal to make payments Online. On the telephone or in store, we accept most major credit cards, cash and bank transfer. Credit/Debit cards are debited at time of order.
Is my payment secure?
Yes, Simple Fencing use Shopify secure processing platform to take card and PayPal payments. More information on Shopify can be found by clicking here.
How do I place an order?
You can order most standard items online. It is also possible to order over the telephone: 01273 069039 and by email: email@example.com We are trying to develop our website and catalogue better, providing useful tips on how to work out your requirements, but if you would like any advice, please contact our sales team. We have an Enquiry form to make it easy to send us the details of your project.
How long after I place an order can I expect delivery?
This depends on the chosen product, for a stocked products we aim to deliver between 3-5 working days. We will always try to meet customer requirements, so if you have a specific deadline please talk to one of our Sales Advisers on 01273 069039. Some of our products are custom made, so will have a longer delivery time, but we can give you an estimated delivery date at the time of placing your order. We aim to complete the majority of deliveries within 14 days but this may vary depending on the specific stock availability and seasonal variations.
How do you deliver?
We have many options available. Flexibility is the key word, and we always try to take into account any requirements that when possible you may have as to size of vehicle we will use to make your delivery. We can also offer express or overnight deliveries, but please note that there are size restrictions and extra carriage charges involved, so please speak to us about this option by calling 01273 069039.
Do you have a showroom, so how can I see your products?
All products can be viewed on the website, or you can request and download a brochure. If you are thinking about ordering a product, it is worth noting that Simple Fencing operate a “No Quibble” returns policy, so if you are not satisfied, you can return the product to us we will give you a full refund if the material is in original package and re-saleable condition.
Do you have any local stockists?
We have local agents all over the country, but most do not hold stocks of our products. You can call us on 01273 069039 for more information.
Do I have to be in when you deliver?
Not necessarily, if you are happy for us to leave the materials. However, this will not apply in the case of Express or Overnight deliveries, as a signature will be required.
How do I know if it’s a stock item?
Stocked products are marked on products web-pages with "In stock" mark below the product code. Availability on non-stock items varies according to the product, so please call 01273 069039 for the current lead time on any of these.
Why are there no prices on custom made fences and gates?
All our made to order gates meets your precise requirements. we can offer various styles fences and gates made to your sizes, so please contact our sales team for a no obligation quotation on 01273 069039, giving us the size you require and indicating whether you require posts. We will then quote you a price that will include all fittings.
Do your prices include VAT?
Yes, we have included VAT to the total amount.
Do your prices include delivery charge?
No, delivery charge need to be added to the total amount. Details can be found on our Delivery Costs Page, or call 01273 069 039 for information.
Can I have my order installed by Simple Fencing?
Yes, we have teams covering the majority of the country. For more information on our Expert Installers please call us on 01273 069039 for more information.
Can you repair my fence?
We do not undertake repairs or maintain other companies products, but would be happy to provide a quotation to replace old or damaged fences with our own fencing. Simple Fencing can also supply Temporary fencing.
How long does it take for one of your teams to install a fence?
Installation times vary with the the complexity of the job, the type of fencing and the seasons. For the up to date situation please contact either the Sales Team by calling 01273 069039.
How do I find out the cost of having a fence installed?
Initially we would ask you to supply us with an estimate of the quantity of fencing required, and an idea of the layout including any corners, ends, gates etc.You can use our calculators to help you work out the quantity of fencing you need. Click on Get a Free Quote at the top of the website. This will enable us to produce an "Estimate". Should you then wish to go ahead with the installation we will visit the site, confirm all the details, and produce a final quotation.
If I accept your quotation for fence installation, what happens next?
We ask for the cost of materials at this stage. We accept cash, cheques, bank transfer and most major credit cards. Credit card transactions are not processed until the materials are ready for despatch. The labour will be charged on completion of the Installation.