Frequently Asked Questions
Have a question about our products or your project? Find the answers to our most frequently asked questions below. If you can't find what you're looking for, please don't hesitate to contact our friendly team.
Ordering & Payment
How do I place an order?
You can order all our standard products directly through this website. If you require a custom quote or would like advice on your project, you can contact our sales team by phone on 03333 222 050 or by email at info@simplefencing.co.uk.
What payment methods do you accept?
When ordering online, we accept most major credit/debit cards through Shopify's secure payment platform. For orders placed over the phone, we also accept bank transfers.
Do your prices include VAT?
Yes, all prices displayed on our website are inclusive of VAT.
Products & Warranty
Why are there no prices on made-to-measure gates?
Our made-to-measure gates are built to your precise requirements. As the cost depends on the specific dimensions and style, please contact our sales team with your measurements for a free, no-obligation quotation.
How can I see your products before buying?
We have official showrooms in Rotherham and a partner showroom in Newhaven where you can see our products in person. Please visit our Our Showrooms page to book a visit. We also offer a range of sample packs that can be posted directly to you.
What is your returns policy?
We offer a 30-day returns policy for a full refund on all standard items, provided they are in their original, resalable condition. Please see our full Returns Policy for details.
What does the warranty cover?
Our products are backed by a comprehensive limited lifetime warranty for residential use and a 30-year warranty for commercial use, covering manufacturing defects that could cause issues like rotting, flaking, or cracking. For full details, please see our Warranty Page.
Delivery & Installation
How long does delivery take?
For in-stock products, we typically dispatch within 2-3 working days for delivery within 5-7 working days. Custom-made items will have a longer lead time, which we will confirm with you at the time of order.
Do your prices include delivery?
No, the delivery charge is calculated at checkout based on the size of your order and your postcode. For full details, please see our Shipping Policy.
Do I have to be in to accept the delivery?
Yes. As we deliver large, bulky items via a kerbside service, it is your responsibility to ensure someone is available at the delivery address to inspect and accept the goods.
Can Simple Fencing install my fence?
Our business is focused on supplying the highest quality vinyl fencing. While we do not offer an in-house installation service, we can help you find a trusted, independent professional through our Installer Directory. We also offer a Pre-Assembly Service to make your DIY project even easier.